Complaints

Network tasman

Complaints

We endeavour to provide all of our customers with a high level of service. However, should a problem occur and you are unhappy with Network Tasman's service, we would like to hear from you.

Please contact us with complaints about any aspects of your dealings with us.

Call Us

Phone: 03 989 3600
Freephone: 0800 508 098

Write to Us

Network Tasman Limited
PO Box 3005
Richmond, 7050, Nelson
Network Tasman

What happens when you make a Complaint?

We will acknowledge your complaint within two working days.
We will investigate the issues that have led to your complaint and respond within seven working days.
We will strive to settle your complaint within 20 working days. If we cannot, we will advise you of the reason and agree on an extension with you.
If we cannot reach a settlement within 40 working days we will advise you of your options, including to refer the complaint to Utilities Disputes Limited.
Complaints

Utilities Disputes Limited

Network Tasman is a member of Utilities Disputes Limited (UDL) and is bound by its rulings. However, you must first refer your complaint to Network Tasman before it can be considered by UDL.

If we are unable to resolve a complaint to your satisfaction, the UDL provides a free to use, independent service which can review and further investigate the issues for you. UDL are able to make a ruling which is binding on us to settle the complaint.
Utilities Disputes Limited
Freepost 192682
PO Box 5875
Lambton Quay
Wellington 6145
Phone: 0800 22 33 40
Email: info@udl.co.nz
Website: www.udl.co.nz
network tasman

Interrupted Power Supply?

Load control


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Hot Water Load Control

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Load Management

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